CRYSTAL CLEANING AGENCY LIMITED

 

TERMS AND CONDITIONS - LAST UPDATED 29TH JANUARY 2021


  1.  Upon a request from CLIENT to use a Cleaner, Crystal Cleaning Agency will make the meeting arrangements liaising with CLIENT and Cleaner. The arrangement by Crystal Cleaning Agency of a Cleaner, between an individual or individuals introduced by Crystal Cleaning Agency, with CLIENT, shall constitute acceptance of these Terms and Conditions by CLIENT as shall the engagement of a Cleaner introduced to CLIENT.
  2. Crystal Cleaning Agency have the right to offer a substitute Cleaner with prior notice and confirmation from the said client.
  3. Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Crystal  Cleaning Agency.
  4. All cleaning equipment should be safe and in full working order. The client must allow the cleaner access to hot water and power.
  5. All fragile and breakable items must be secured
  6. PLEASE MAKE SURE THAT YOU LOCK ANY VALUABLES TO INCLUDE CASH AND/OR JEWELLERY  IN A SAFE PLACE .
  7. Crystal Cleaning Agency does not take any responsibility whatsoever for any loss, theft or damage caused by any act or omission of the introduced cleaner.
  8. If the cleaner goes away and you have given her a key, it is the clients sole responsibility to get the key back before the cleaner goes away.
  9. If any damage is caused with the cleaning products supplied by the client, this is between the client and the cleaner only and Crystal Cleaning Agency   cannot be held responsible whatsoever.
  10. Crystal Cleaning Agency charge £1 per hour for every hour the cleaner has worked.
  11. New clients will be charged a one off registration fee of £14.99 payable on the first Invoice.
  12. Payment must be made directly to the cleaner at the end of each working day.
  13. Invoices will be sent to clients from Crystal Cleaning Agency at the end of each calendar month, payments must be received within 10 days of that date of issue.
  14. In case of a complaint, Crystal Cleaning Agency require to be notified within 24 hours of the said incident.
  15. All complaints must be written via email only and will be responded within anything up to 28 days of receipt of said email.
  16. The client may cancel or re-schedule a service by giving at least a 24 hours notice. *PLEASE NOTE. If Crystal Cleaning Agency are not notified on time a cancellation fee of £15 will be charged.
  17. The customer agrees that after the termination of the cleaning services provided by Crystal Cleaning Agency, The client waives the right to hire or use any domestic services provided by a past or present cleaner introduced to the client by Crystal Cleaning Agency. By doing so, this may result in legal action.
  18. Crystal Cleaning Agency reserve the right to make any changes to any part of these terms and conditions without giving any prior notice.